Frequently Asked Questions(FAQ)

You can find suppliers and service providers by:

• Browsing Marketplace offers 
• Posting a job

Finding suppliers and service providers is a simple 3 step process:

• Step 1: Browse the Marketplace for latest offers from service providers and suppliers
• Step 2: Bookmark offers you’re interested in
• Step 3: Click through to the provider’s website to take up their offer when you’re ready

Finding suppliers and service providers is a simple 3 step process:  

• Step 1: Tell us what you need here  
• Step 2: We will send you proposals from suitable providers for you to compare  
• Step 3: Hire when you're ready.

You can view your bookmarked Marketplace offers in your Bookmarks.

To view your jobs, go to My Projects. 

To cancel your job, go to My Projects. If you’d like to change job details, contact us.

Viewing Marketplace offers and posting jobs is completely free. You pay the providers directly. There is no commission payable to SavvySME.

Go to your topic of interest to learn more. We have 100+ business categories and industries. 

Alternatively, use the search bar to browse thousands of existing discussions and articles. 

To ask a new question, go to the Q&A section.

To post articles or sponsored articles, click here.

You can contact us with your request to edit an existing article.

Find your article drafts here.

No promotional backlinks are permitted in the community. If you would like to promote a product or service, you can do so from your business profile or in a sponsored article.

Top Influencers are members who are rated by the community as experts in their fields. 

For more information on how you can become a Top Influencer, take a look here.

Premium Business is our flagship product designed for sellers to attract and convert new business clients at each step of their buying journey.

SavvySME is where thousands of businesses look for quality products and services.

Premium Business gives you access to the tools you need to attract and convert quality, long term business customers on SavvySME. Included in Premium Business are the following:

- Featured Business offers proven lead generation tools to attract and connect with the right prospects at various stages of the buyer journey.

- Premium Seller lets you post and promote offers in the ready-built marketplace to maximise reach and win more customers.

- Premium Pro enables you to capitalise on your prospects and convert new clients.

Premium Business gives you the opportunity to attract and connect with the right prospects at various stages of the buyer journey. Some of the lead generation tools include:

- Marketplace listings: Buyers are ready to make their purchasing decisions and are shopping around for the right service provider or supplier. By posting marketplace listings, you have the opportunity to put your products and services front and centre when decision makers are ready to buy.

- Case studies: Buyers are facing a particular problem in their business and are looking at how similar businesses have tackled the situation. Sharing case studies attracts buyers who need your product or service type.

- Q&A: Businesses are looking for experts they can trust. As a Premium Business, when you post or respond to questions on the platform, it positions your brand as a trusted service provider or supplier they can engage with.

- Sponsored content: Whether you are promoting your business, an event, product launch or otherwise, this is an effective way to obtain instant exposure to tens of thousands of businesses on SavvySME.

- Business profile: Your business profile is your opportunity to showcase the value you bring to clients. As a Premium Business, your business is promoted across the site at various stages of the buyer journey, including those ready to purchase your product or service type. It is critical in engaging, nurturing and converting your prospects.

To attract quality prospects on SavvySME, sellers should have a strategic and customer-centric approach. Here are some key steps that Premium Businesses can take to maximise their chances of attracting high-quality prospects:

- Clearly define your target audience: Sellers should have a deep understanding of their ideal customers. This includes demographics, pain points, needs, and preferences. When you know who you’re trying to reach, you can tailor your offerings and messaging to resonate with your audience.

- Create detailed and compelling listings: Provide comprehensive and accurate product or service descriptions. Use high-quality images and visuals to showcase the offerings. Include pricing information and any special deals or promotions. Highlight unique selling points and benefits.

- Create in-depth and engaging case studies: Provide a clear and engaging story of a problem, solution, and results. Include before-and-after scenarios to highlight the transformation your product or service brought about. Use data, statistics, and measurable outcomes to demonstrate the impact.

- Engage in the community: Be active on SavvySME Groups relevant to your business' target audience. Establish yourself as a reliable and knowledgeable resource. Share expertise by providing helpful answers to questions related to your niche.

- Showcase value: Maintain a professional and informative business profile. Encourage satisfied customers to share their experiences and feedback about your products or services.

- Regularly update listings and content: Keep listings, case studies, and content up to date. Highlight any new features, improvements, or offerings to keep your prospects engaged.

- Optimise for SEO: Use relevant keywords in listings and content to improve visibility in search results. Optimise product titles and descriptions for search engines.

- Monitor and respond to enquiries: Keep a close eye on the messages you receive. Respond promptly and professionally to answer questions and provide information.

- Send customised proposals: For prospects from the marketplace, send tailored proposals that introduce your business and offerings. Highlight the specific value you can bring to the prospect's situation.

- Leverage business profiles: Ensure that your business profile is complete and compelling. Showcase the value you can bring by including reviews from past customers, offers and promotions that may be of interest to prospects and relevant case studies that demonstrate your expertise and experience.

- Personalise your communication: Tailor your responses and proposals to the unique needs and pain points of each prospect. Show that you understand their specific situation and how your offerings can address their challenges.

- Offer consultations or demos: Offer prospects the opportunity for consultations, demonstrations, or product trials to help them experience your offerings firsthand.

- Follow-up and build relationships: Implement a structured follow-up strategy to nurture prospects over time. Build relationships and trust with prospects through ongoing communication.

Sellers on average respond to 5-10 job opportunities to close a sale. This is influenced by a number of factors. The quality of your introduction or proposal as well as your business profile heavily influences your success rate.

When buyers post a job, we ask them a series of questions in the form of a Q&A, which is very effective in capturing the basic information you need to send an introduction. After sending an introduction, you should initiate a chat session with the buyer directly on the platform to flesh out the details, and firm up your quote. Our team may also add additional notes as they come to light through our interaction with the buyer, which you may also find useful. Our goal is to be as transparent as possible.

In our B2B environment, buyers’ expectations are often unrealistic. The questions we choose to ask protects our sellers from a race to the bottom, trying to outbid each other on price, allowing you to sell on value and charge a fair price.

We charge a nominal Premium Business subscription fee. Some Premium features are accessible with additional SavvyCredits. This provides you with the flexibility and control to invest as much or as little as your business needs fluctuate.

SavvyCredits (SC) is the virtual currency that allows you to purchase Premium features on SavvySME. SavvyCredits gives you the flexibility to invest as much or as little as your business needs fluctuate through the year.

Fees vary from 2,500 SCs to 30,000 SCs (~$25 to $300) a month, depending on industry, product category and the lead generation tool. The exact fee will be calculated as you use each feature.

You do not have to pay to respond to the prospects you generate for your business on SavvySME using the Premium Business lead generation tools.

For prospects sent to you from SavvySME, costs can vary anywhere from 2,000 SavvyCredits (~$20) depending on industry, service category, quality of information and demand for those leads at different times.

There is no sales commission payable to SavvySME. The only fees are your Premium Business subscription and the SavvyCredits used to purchase Premium features.

If you are unsure whether Premium Business is suitable for your business, we offer a monthly subscription. You can cancel anytime.

As a (non-Premium Business) member of SavvySME, you are able to discover and buy products and services in over 90 categories and over 400 business solutions.

You can access and manage all of your Premium features from your Premium Dashboard, located under your user icon on the top right.

If you’d like to change your subscription type (monthly or annual), head to Billing.

You can cancel your Premium Business membership anytime in Billing.

There are no refunds for Premium Business subscription. You can cancel your Premium Business membership anytime.

SavvySME prospects are qualified hard before they are sent to our sellers. Our team makes every effort to follow-up with the buyer, but ultimately, it is the buyer’s prerogative to change their mind. If the buyer has not read your proposals within 30 days of receiving it, the SavvyCredits you paid for the job will be automatically refunded in full into your SavvyCredit balance.

SavvyCredits (SC) is the virtual currency that allows you to purchase Premium Services on the SavvySME website. The program gives you the flexibility to either buy or earn credits, then use it to purchase premium features that best suit you. For more information, see here. 

To top up on SavvyCredits, click here.

SavvyCredits are awarded for many actions that contribute positively towards growing the SavvySME community. The amount of SavvyCredits awarded vary by the type and level of your contributions over time. For full details on how you can earn SavvyCredits, see here.

You may redeem SavvyCredits for certain Premium features on the site such as posting Marketplace offers, responding to jobs and posting Sponsored Content.

When proposals to jobs are not read within 30 days, Premium Businesses will receive an automatic refund. 

Unused SavvyCredits are not refundable, transferable or redeemable for cash.

SavvyCredits are valid for 36 months from the time they are earned or purchased. See terms and conditions for more details.