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What are the benefits of the remarkable customer service? Here are a few ideas. Here is how your customer service reflects on your brand image. Let's talk about the profit levels. Does it matter from the business’s viewpoint? Nowadays, company owners are supposed to have a customer-centric...
1.48K views
The last couple of months have been very frustrating. We are partners with MYOB and over the last 4 years, have paid them a significant amount of money. As partners, we were supposed to get support, help and have an account manager who keeps in touch with us. This never actually happened. However,...
2.72K views
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I have a confession to make. Actually if you know me you will laugh, because it is hardly a confession. I have a foul mouth. In fact if my Mother ever heard me talk it would literally make her cringe. Here is the thing though: I don’t want clients like my Mother. Now don’t get me wrong she is...
6.13K views
Last year I established my own business. Like most small business owners, I spent (and continue to spend) a great deal of time reading and researching the best practises, tips and smart ideas to ensure my business succeeds. What amazes me is the lack of focus regarding the importance of actual...
2.34K views
Is customer satisfaction one of those old fashion icons that have slipped into oblivion? Or is it one of those optional extras that are only offered by a handful of companies? Let’s face it, without contented customers your business won’t exist! So how do you know you are actually satisfying your...
1.32K views
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Great service is just plain good business, and the great news is that it doesn't have to cost the earth to implement a customer enchantment culture. Great customer service happens one moment at a time, and it is when these moments build one on the other, that you develop a quality customer...
1.76K views
Customer service is a broad term and it’s no wonder businesses struggle to get it right. Did you know that it is one of the first things to drop off in a small business when the day is busy? It’s not always intentional, but it’s very important you know that the way you treat your customers is the...
2.07K views